What is the CAI Training Institute?
The CAI Training Institute is a comprehensive training program that provides individuals with a variety of training options. The Institute covers a spectrum of learners from beginners to advanced users. To better enable individuals to choose the right training for them, the Institute is separated into three key areas: Technical Training, Business Training, and Professional Training. To give you a sense of what each of these areas cover, the following three sections will provide you with more detail.
Technical Training
Technical training, in its most basic sense, is training that involves learning how to use technology–specifically computers. It is sub-divided into two different paths. The first path is end-user training. The courses that are offered as part of end-user training relate primarily to office productivity applications. For example, we provide training on the major Microsoft Office applications: Word, Excel, PowerPoint, Access, and Outlook. In addition, we also provide training on other commonly used Microsoft applications, like Visio and Project. Our program is not limited to Microsoft applications. While that is our concentration, we also provide training on other applications, like Lotus Notes, Photoshop, SPSS, and other applications as needed by the business.
The second path is power-user training. These courses are generally more advanced than the end-user courses. As such, there are prerequisites for each course. Many of the courses are geared toward certification. For example, we provide training on major Microsoft certifications: Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA), and Microsoft Certified Systems Engineer (MCSE). In addition to the Microsoft certifications, we also provide training on other technical certifications, like A+, Network+, and Linux+. Certainly, we can also provide training on both Novell and Cisco certifications as needed by the business.
Business Training
Business training refers to training that incorporates some technology with business processes. Again, it is subdivided into two different paths. The first path is support training. This includes courses that enable people to work in support positions that are required by most modern businesses. For example, we provide call center support training for people who are required to work in both inbound and outbound call centers. Similarly, we also have a comprehensive help desk support training program for people who provide technical support over the telephone. Then, we extend that training to desk side support training for those people who provide technical support by actually going to an individual’s desk. Finally, we also have a network administration training program for those people working in the network infrastructure field. These courses combine both technical and professional skills and are aligned with industry-standard certifications, like the Help Desk Institute’s Certified Support Center Analyst (SCA).
The second path is consulting training. These courses are for people who work on projects, instead of on operations. For example, our Quality Software Assurance and Testing program prepares people to perform tasks related to Test Planning, Test Design, Test Implementation, Test Execution, Defect Tracking, and Test Reporting. We also have a comprehensive Business Analysis course that is based on the framework set forth by the International Institute of Business Analysis (IIBA). This course prepares individuals for their Certified Business Analysis Professional (CBAP) certification. Finally, we also offer a comprehensive Project Management course that is based on the framework set forth by the Project Management Institute (PMI). This course prepares individuals for their Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
Professional Training
Professional training refers to those courses that enable people to grow as individuals–regardless of the field in which they work. They are generally non-technical in nature. Once again, it is subdivided into two different paths. The first path is Interpersonal Skills training. These are courses designed to help individuals work well with others. The courses include topics like Customer Service Skills, Communications Skills, Presentation Skills, and Business Writing.
The second path is Intrapersonal Skills training. These are courses designed to help individuals work better on their own. The courses include topics like Time Management, Organizational Skills, Stress Management, and Reading Dynamics (which is based on the Evelyn Woods program).
Conclusion
This three-tiered Institute program has served CAI and its clients very well. By offering a combination of technical training, business training, and professional training, individuals are able to design a training program that works best for their needs–and for the needs of their employers.
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