ITIL Announcement

Jul 16, 2014 No Comments by

ITIL Announcement! Are you or your clients talking ITIL®? The IT Infrastructure Library® is the framework being used across many industries and is quickly becoming the standard framework for IT Service Management. I am pleased to announce that CAI is now an ITIL Authorized Training Organization and is offering ITIL Foundation training as a part […]

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ITIL Service Operation

Nov 24, 2013 No Comments by

ITIL Service Operation   The ITIL Service Operation volume is the fourth of five books in the Information Technology Information Library (ITIL). It focuses on the service operation lifecycle stage of IT service management. Overall, this was a good book for those people who work in IT operations. Unfortunately, because IT operations is so vast, […]

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ITIL Service Transition

Sep 10, 2013 No Comments by

ITIL Service Transition   The ITIL Service Transition volume is the third of five books in the Information Technology Information Library (ITIL). It focuses on the service transition lifecycle stage of IT service management. Overall, this was a good book for those people who work on the transition of IT services.   The first three […]

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ITIL Service Design

Aug 25, 2013 No Comments

The ITIL Service Design volume is the second of five books in the Information Technology Information Library (ITIL). It focuses on the service design lifecycle stage of IT service management. Overall, this was a great book for those people who work on the design of IT services. The first three chapters of the volume prepare […]

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ITIL Service Strategy

Aug 03, 2013 No Comments

I am finding it rather difficult to review this book. There are two primary reasons for this. First, it’s more of a reference book, so I think I’m probably a bit unusual in that I read it from cover to cover. Second, it’s massive. There is just a lot of material in this book–and that […]

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